Overview

1st and 2nd line Service Desk Engineer at our Isle of Wight-based Bluechip FTSE 100 Aerospace customer.

This job is a good opportunity to support a corporate enterprise, in an extremely interesting high tech manufacturing environment.

We at BTL IT Solutions pride ourselves in the quality and delivery of our services, the successful candidate must share our passion for this pride. Customer focus is absolutely key to our success.

Based at our customer’s site in Cowes. However, this role is part of a virtual team across the UK supporting all of our customer’s in country sites.

The role will involve:

  • During COVID-19 supporting the business in effective working from home through video conferencing, VPN support etc.
  • Answering calls and triaging all types of tickets at a first line level.

Providing second line support for:

  • Windows 10
  • Office
  • Hardware maintenance through a 3rd party (warranty)
  • Mimecast Email Archiving System
  • Active directory administration
  • Change Control of the desktop environment
  • Management and resolution of calls using the customer’s service management package
  • Deploying software via SCCM Remote support through RDP, SCCM Remote control, WebEx and Dameware.
  • VOIP support
  • Deployment of desktops and laptops to new and existing users
  • Patching and 1st line network support

Initial interviews will be conducted via video conference, with a face to face follow up.

The successful candidate must be willing to undertake UK security clearance, meaning they must be free of a criminal record.

About BTL IT Solutions

BTL IT Solutions is an IT managed service provider specialising in Aerospace & Defence

We are proud to have worked with some of the most reputable and well known businesses across the globe. This gives us the knowledge and experience to add value and enable our partners through across a wide spectrum of IT areas.

No matter how big or small, we help our clients focus on their core business and enable them to stay up to date with the latest technologies giving them an edge on their competitors.