Overview
We’re known for delighting our customers with brilliant service. As the friendly face of our brand in store, you’ll uphold our reputation by helping each customer find exactly what they came in for – that unmistakable M&S experience as well as the perfect product.
You could find yourself talking food or fashion, lingerie or luggage, shoes, boots or beyond. In some roles, you’ll specialise; fine-tuning your knowledge and honing your expertise in a particular area.
Over time you will find yourself working across the store experiencing everything M&S has to offer and developing your skills and experience. Wherever you join us, the important thing is helping customers find and fall in love with our products.
You’ll also be using your product knowledge to help customers decide what’s right for them – something that we’ll help you with when you join us, thanks to our PACE plan.
You’ll learn about Presentation, Availability, Commerciality and Experience, as well as receive the tools and support you need to make a big success of your role – whether out on the shop floor or connecting with customers on the tills.
Source: Careerjet
About Marks & Spencer
M&S is one of the UK’s leading retailers. We are committed to making every moment special for our customers, through our high quality, own-brand Food, Clothing & Home products we offer in our 1,433 stores worldwide and online.
Making every food moment special is the aim of our Food business, which accounts for 60% of our UK turnover. Through the innovation, quality and choice that we offer, customers know they can come to us for every occasion, whether it is healthy cooking ideas, delicious meals from around the world or convenient food on-the-go. We sell food through 942 UK stores, including 253 owned and 383 franchise Simply Food stores.
We sell beautifully designed, high quality, own-brand clothing and homeware through 343 full-line stores, Outlets and our M&S.com website. Our Womenswear, Menswear, Kidswear, Lingerie, Beauty and Home products account for 40% of our UK turnover. With our focus on contemporary style and wardrobe essentials, we are the UK’s biggest clothing retailer by value. We are also the market leader in Womenswear, Lingerie and Menswear.