Overview
To supervise the shop team in the absence of the Shop Manager to maximise shop profitability, through promotion of products. To deliver outstanding customer service whilst adhering to all company policies, procedures, compliance and standards. Contributing to a safe and enjoyable environment where colleagues and customers feel welcomed and engaged.
Responsibilities & Experience
Delivering consistently exceptional customer service and ensuring a great customer journey, resolving complaints and issues when necessary.
Ensuring compliance with the following;
Health and Safety procedures
Responsible Gambling and Self-Exclusion Guidelines
Security procedures
Think 21
Cost Control
Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy.
Ensuring the shop is clean and a shop tidy is completed at regular interviews when on duty.
Ensuring the Customer Service Assistants understand the company’s product offering, both in shop and online to enable them to have confident conversations with customers.
Source: Careerjet
About Ladbrokes
As a business that brings more excitement to our customers’ betting and gaming, we believe it’s really important that our people have plenty of reasons to be excited about working with us too. And for you, we believe there really couldn’t be a more exciting time to join us.
We’re changing the way people experience betting and gaming. In fact, you might say we’re breaking down barriers and re-writing the rulebook on it.