Overview
High street retailer, with close to 100 stores across the UK and Ireland, with an ever-growing online presence, and are now expanding globally.
They are currently looking for a Technical IT Support Supervisor to join their expanding IT team.
Role Expectations:
Oversee the day to day running of the IT Service Desk team.
Assign and track tickets within the IT team and 3rd parties.
Escalating and re prioritise tickets where appropriate.
Drive down calls by identifying underlying issues through Problem Management, while hitting predefined SLA’s.
Oversee the creation and data integrity of user accounts and permissions.
Source: Careerjet
About Agency
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Details of the employer will be made available upon application.